HELP & FAQ

HELP & FAQ

Order

How do I place an order?

How do I add items to my shopping cart?

How long does it take to process an order?

How can I check that the order has been processed?

Tracking my order

Why was my order canceled?

How can I use a promo code on the website?

How do I receive my invoice?

Product

How can I quickly find a product?

What useful information can I see on the product sheet?

Delivery and return

When will my order be shipped?

My package has been shipped but I still haven't received it, what should I do?

Packaging

How do I track my order after it has been shipped?

What are the precautions to take on delivery?

I received an item that does not match my order

Payment

What payment methods are authorized for all orders?